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What to do in the event of a claim.

  • Advise all claims to us within 30 days of a claim event or as soon as reasonably practicable.
  • You must submit all supporting documentation, e.g. medical reports, police reports, declarations, receipts, valuations or other such evidence we may request to assist us in the prompt resolution of Your claim.
  • For liability claims do not make any admission or offer. Request the claim against You be put in writing.
  • All losses under Luggage and Travel Documents must be reported to local authorities and/or Your Transport Provider and written acknowledgment obtained.
  • In respect of overseas medical claims You should submit claims to Your private health insurance provider prior to lodgment with Chubb.
  • Immediately report any luggage loss or damage to the airline or carrier involved and submit a claim to them. In some instances they may be responsible for the damage and/or loss.
  • Use the Chubb Assistance Line 61 2 8907 5666 for specific assistance on all travel emergency matters whilst travelling overseas.

Click to download the Claim Form. Please send your completed claim form to or post to Chubb at the address:


Chubb Claims Accident & Health
GPO Box 4065
Sydney NSW 2001

For claims assistance please call 1800 628 020

Traveller Insure is issued and underwritten by Chubb Insurance Australia Limited ABN 23 001, AFSL No. 239687 (Chubb). Fairfax Media Publications Pty Limited (ABN 33 003 357 720) (Fairfax) is an authorised representative of Chubb(AR No 000277278 ). Chubb and Fairfax provide general advice only and do not consider your objectives, financial situation or needs. To decide if this product is right for you, please read the Traveller Insure One Trip Cover Combined Policy Wording and Product Disclosure Statement (PDS) and the Traveller Insure Annual Cover Combined Policy Wording and Product Disclosure Statement (PDS). Please also see the Chubb Financial Services Guide and Chubb Privacy Policy.

* Cover is subject to the terms, conditions, exclusions and limits as set out in the relevant PDS.